We understand that finding the perfect fit in shapewear is important, and we want you to feel completely confident shopping with Curvara. That’s why we accept returns and exchanges on all shapewear purchased through our website within 30 days of purchase, provided the following conditions are met:
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Item(s) must be unworn, unwashed, and in original condition.
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All tags, liners, and packaging must be intact.
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For hygiene reasons, any item that shows signs of wear, odors, stains, or damage will not be eligible for return or exchange.
Once your return is received and inspected, you’ll be notified of your approval status. Approved
Non-Returnable Items
Several types of goods are exempt from being returned for health, safety, or regulatory reasons, including (but not limited to):
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Hazardous materials, flammable liquids, or gases.
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Final sale or clearance items.
Proof of Purchase
To complete your return or exchange, you must provide a receipt or order confirmation email containing your order number.
How to Request a Return or Exchange
Please email support@curvaraco.com with the following information:
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Your order number.
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The item(s) you wish to return or exchange.
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The reason for your request.
Our support team will review your request and provide instructions in accordance with the terms outlined here.
Return Shipping
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Customers are responsible for all return shipping costs unless the item was defective or an error occurred on our part.
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For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Curvara is not responsible for items lost or damaged during return transit.
Refunds
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Once your return is received and inspected, you will receive an email notification confirming approval or denial of your refund.
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If approved, your refund will be processed and automatically applied to your original method of payment.
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Refund timelines may vary depending on your bank or payment provider (typically 2–7 business days).
Late or Missing Refunds
If you have not received your refund within 7 business days of approval, please contact us at support@curvaraco.com and we will assist in resolving the matter.
Gifts
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If the item was marked as a gift when purchased and shipped directly to you, you will receive a digital gift credit for the value of the return.
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Once the returned item is received, a digital gift certificate will be emailed to you
Damaged or Defective Items
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If you receive a damaged or defective item, please notify us within 48 hours of delivery by emailing support@curvaraco.com.
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Claims submitted after 48 hours may not be eligible for replacement or refund.
- We review all claims using timestamp information provided by the carrier’s tracking and delivery confirmation.
